How do I return/exchange an item
Get the support you need
Got a question? Take a look at our FAQs below to find the answer you are looking for
How do I return/exchange an item?
If you have placed your order internationally please visit this page for your specific Returns Instructions
|
|
REGISTER YOUR RETURN ONLINE - EVEN IF YOU'RE ON THE GO We know you're busy. That's why our returns portal is fully mobile optimized, so you can register your return through your Smartphone or Tablet as well as online. Simply visit rebound to get started |
|
|
EXCHANGING? Make sure you enter the product code for the item you want in exchange into the correct box. Don't worry, you can also choose to have a refund if you prefer, just select that option. |
|
|
CHOOSE YOUR LOCAL RETURN METHOD We work in conjunction with your local postal service to ensure your return experience is hassle free. |
|
|
PACK AND SEND YOUR ITEMS BACK TO US You'll receive a confirmation email with your label so you can print it at a time suitable for you. Don't forget to enclose your returns form with your order! |
|
|
TRACK YOUR RETURN- EVERY STEP OF THE WAY Your confirmation email contains details of your tracking number. You can even track this on your mobile - it's that easy! |
|
|
WE'LL SEND YOUR EXCHANGE OR PROCESS YOUR REFUND Once your parcel has been scanned into the postal system we will process your exchange or refund within 48 hours. |
PLEASE NOTE We will deduct €4.95 from your return credit to cover return delivery costs if you return for a refund, however exchanges are always free of charge.